Delivery & Returns

Delivery
We are unable to ship outside of the UK at present due to new rules regarding the sending of perfume as these are now classified as dangerous goods.

However, we are continuously working with stockists and suppliers in an attempt to find a cost-effective way to ship our perfumes to EU countries and internationally.

A maximum of 150ml of perfume can be posted at any one time due to new postage rules.

We will do our utmost to dispatch your goods promptly, but during busy periods delays may occur.

Returns Policy
This returns and refunds policy does not affect your legal statutory rights under the Consumer Contracts Regulations, the Sale of Goods Act or any other relevant legislation.

Incorrect Goods returned must be unused and in their original condition (unopened with packaging still intact). Those Goods must be returned within 14 days from the day after the date on which you received them.

If you receive faulty Goods, we will replace the item(s) as appropriate. The item(s) must be returned to us complete with all the packaging and a brief note explaining the fault. For your security and assurance, we advise sending such item(s) by recorded delivery, the cost of which we will refund to you. Please note that no replacement can be given until we are in receipt of the faulty Goods.

Please send returns to 24 Burnaby Gardens, London W4 3DP, UK.

We cannot make refunds if you do not like a perfume. Please purchase samples first to try our perfumes.

*Important information regarding postal returns*

Royal Mail has new labelling rules when posting perfume. These MUST be followed when posting perfumes within the UK. All returns MUST have the correct labelling on the outer box to be fully compliant with these rules. The outer packaging box you are returning the item in must display an ID8000 label (available at all post office counters) with the tick box completed accordingly. Failure to do so may result in your return being confiscated by Royal Mail whereupon we will accept no responsibility for your loss.

 

Bespoke Service Policy
If you are interested in this service, please contact us at info@ascethicaesthete.com. Separate terms and conditions apply and will be made available upon agreement and request. We ask for 50% of the total cost for this service to be paid after a first paid consultation. The first consultation fee is refunded when an order is placed. You will receive the bespoke perfume upon receipt of the outstanding balance.

Because you will have the opportunity to work closely with us throughout the 6 month design process, we will not be able to give you refunds if the perfume does not match your expectations.